Refunds policy

1. Refund Eligibility:

We strive to ensure your satisfaction with our online Pilates classes. If you are dissatisfied with your purchase, you may be eligible for a refund under certain conditions outlined below.

2. Refund Period:

Refunds are available within 14 days of the initial purchase date. No refunds will be issued after this period.

3. Eligible Circumstances for Refund:

Refunds will be considered under the following circumstances:

- Technical issues preventing access to the class materials despite reasonable attempts to resolve them.

- Dissatisfaction with the content or quality of the classes, provided feedback is given and discussed with our support team.

- Inability to participate in the classes due to medical reasons, supported by appropriate documentation.

4. Refund Procedure:

To request a refund, please contact our customer support team via email at jackiemarrima77@gmail.com within the specified refund period. Your email should include your name, email address used for the purchase, the reason for the refund request, and any supporting documentation if applicable.

5. Refund Processing:

Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days using the original method of payment.

6. Non-Refundable Items:

- Any classes or subscriptions purchased outside of the specified refund period are non-refundable.

- Partially used subscriptions are non-refundable.

- Gift cards or vouchers are non-refundable and cannot be exchanged for cash.

7. Modification or Cancellation of Classes:

In the event that a scheduled class is canceled or modified by us, you will be notified promptly. Depending on the circumstances, alternative arrangements or a refund may be offered at our discretion.

8. Policy Changes:

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

9. Contact Information:

For any questions or concerns regarding this refund policy, please contact us at jackiemarrima77@gmail.com

By purchasing our online Pilates classes, you acknowledge that you have read, understood, and agreed to abide by this refund policy.